Legal
Cookie Policy
Last updated: February 1, 2026
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. Cookies are widely used to make websites work more efficiently, to provide a better user experience, and to give website operators information about how their sites are being used.
Cookies can be "persistent" (remaining on your device until they expire or you delete them) or "session" (deleted when you close your browser). They can also be "first-party" (set by the website you are visiting) or "third-party" (set by a domain other than the one you are visiting).
2. How CanCertify Uses Cookies
CanCertify ("we", "our", or "us") uses cookies and similar tracking technologies on our website at cancertify.ca and our web application (the "Service") for the purposes described below. This Cookie Policy should be read alongside our Privacy Policy, which provides more information about how we handle personal data.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function properly. They enable core features such as authentication, security, and session management. Without these cookies, the Service cannot operate as intended. These cookies do not require your consent.
| Cookie | Purpose | Duration |
|---|---|---|
| auth_token | Maintains your authenticated session and enables secure access to your account | Session |
| refresh_token | Allows seamless session renewal without requiring you to log in again | 30 days |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| cookie_consent | Stores your cookie consent preferences | 1 year |
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with the Service by collecting and reporting information anonymously. This data helps us improve our website and application. These cookies are set only with your consent.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga, _gid | Google Analytics cookies that track page views, session duration, and user engagement (anonymized IP) | Up to 2 years |
| _analytics_session | Internal analytics to measure feature usage and identify areas for improvement | 30 minutes |
3.3 Functional and Preference Cookies
These cookies enable enhanced functionality and personalization. They remember your preferences and settings to provide a more tailored experience. If you do not allow these cookies, some features may not function properly.
| Cookie | Purpose | Duration |
|---|---|---|
| theme | Remembers your preferred colour scheme (light or dark mode) | 1 year |
| locale | Remembers your language preference (English or French) | 1 year |
| sidebar_collapsed | Remembers whether you prefer the dashboard sidebar expanded or collapsed | 1 year |
3.4 Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control the setting of these cookies. Third parties that may set cookies through our Service include:
- Google Analytics: Provides website usage statistics. See Google's Privacy Policy.
- Stripe: Processes payments securely. See Stripe's Privacy Policy.
- Intercom: Powers our customer support chat. See Intercom's Privacy Policy.
4. How to Manage Cookies
4.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options", "Settings", or "Preferences" menu of your browser. The following links provide information on how to manage cookies in common browsers:
4.2 Opting Out of Analytics
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
4.3 Impact of Disabling Cookies
Please note that if you choose to block or delete cookies, some features of the Service may not function properly. Strictly necessary cookies cannot be disabled as they are required for the Service to operate. If you block these cookies, you may not be able to log in or use core functionality.
5. Similar Technologies
In addition to cookies, we may use similar tracking technologies including:
- Local Storage: Used to store application preferences and authentication tokens on your device. Similar to cookies but with a larger storage capacity.
- Session Storage: Temporarily stores data for the duration of your browser session, such as form progress and navigation state.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: privacy@cancertify.com
- Website: cancertify.ca
- Address: Toronto, Ontario, Canada
See also: Terms of Service · Privacy Policy · Security